Return Policy

Last updated: 05/25/06

At MY HADAYA, each collection is unique and ephemeral. We do everything possible to offer you an exclusive and carefully curated experience, living up to your trust.

1. How sales work:

We offer 2 to 3 collections per month, available for 3 to 5 days only. The website will be open during this time for you to place your order.

During this period, you can:
* Select available items,
* Choose your sizes,
* Confirm your order via the shopping cart.

Please note: quantities are very limited, so we advise you to act quickly to avoid missing out on your favorite pieces.

2. Preparation and delivery times:

Order preparation:
Our products come from several suppliers (Emirates, Turkey, etc.), which means a preparation time of 7 to 10 working days from the validation of your order.

Delivery:
Once your order is prepared, it is shipped via a tracked carrier. Delivery times depend on the destination (France or international). An email containing the tracking number will be sent to you upon dispatch.

3. Returns & Credits:

We do not offer refunds.

Before placing any order, please carefully check the information available on each product sheet (sizes, measurements, materials, etc.).

Returns possible under conditions:
* If a return is accepted (excluding sales and personalized items), it will result in a credit note valid for 30 days from its generation.
* Returned items must be new, unworn, unwashed, with intact tags.
* Return shipping costs are the responsibility of the customer.

To make a return, please contact us beforehand at the following email address: sav@my-hadaya.com